1. Purpose
This policy explains how personal data is collected, used, and protected within the scope of the Dr.DENTES web application, iOS mobile application, and Android mobile application.
Dr.DENTES is a clinic management software developed to help dental clinics and authorized healthcare professionals manage patient records and clinical processes.
This product and related services are provided by Sanal Yazılım Bilgisayar Sanayi ve Ticaret Limited Şirketi (named as "SANAL" at this policy).
2. Data Controller
Name: Sanal Yazılım Bilgisayar Sanayi ve Ticaret Limited Şirketi
Adress: Akdeniz Mh. 1353 Sk. Taner İş Merkezi No: 1/204 Konak / İzmir / TÜRKİYE
Email: [email protected]
Phone: +90 (506) 188 20 19
3. Scope
This policy applies to the following services:
- Dr.DENTES web application
- Dr.DENTES iOS mobile application
- Dr.DENTES Android mobile application
- Dr.DENTES API and related services
4. Personal Data Collected
When using Dr.DENTES services, the following personal data may be processed.
Account Information
- Name, surname
- Company / clinic name
- Identification number
- Date of birth
- University of graduation
- Diploma date
- Address
- Email address
- Phone number
- Billing title
- Tax number
- Tax office
- Billing address
Clinical and Patient Data
Information entered into the system by users may include:
- Patient records
- Appointment information
- Treatment notes
- Procedure records
- Clinic operational data
These data are entered into the system by authorized healthcare professionals.
SANAL provides the software infrastructure that hosts these data on behalf of the user. SANAL does not have the authority to intervene in such data and is not responsible for the content of the data.
Technical Data
In order to ensure the secure operation of the system, the following technical data may be processed:
- IP address
- Device information
- Operating system
- Application usage logs
- Error logs
- Push notification token information
5. Purposes of Processing Personal Data
Collected data may be used for the following purposes:
- Creating Dr.DENTES accounts
- Customer authentication
- Providing clinic management software services
- Communicating with customers
- Providing customer support services
- Managing sales and after-sales processes
- Financial and accounting operations
- Fulfilling legal obligations
- Ensuring system security
- Resolving technical issues
- Improving service quality
Where permitted by applicable law, customers may also receive information regarding similar products and services.
6. Data Sharing
Personal data may be shared with the following parties:
- With hosting and cloud service providers for data hosting
- If there is a court order with authorized public authorities
- Legal obligations
Personal data will not be shared with third parties except where required by law.
7. Methods of Data Collection
Personal data may be collected through the following methods:
- Website
- Mobile applications
- Email communications
- SMS communications
- Customer support channels
- Cookies
- Social media communication channels
8. Cookies
The Dr.DENTES web application may use cookies to improve the user experience.
Cookies may be used for the following purposes:
- Session management
- Security
- Performance analysis
- Remembering user preferences
Users can manage cookie preferences through their browser settings.
9. Data Security
SANAL implements the necessary technical and administrative security measures to ensure the protection of personal data. These measures aim to protect personal data against unauthorized access, loss, misuse, unlawful processing, or unauthorized modification.
Security measures implemented within this scope may include:
- Access control and authorization mechanisms
- Data encryption methods
- Secure server and infrastructure systems
- System logging and monitoring mechanisms
- Data security and access policies
SANAL takes internationally recognized standards into account in its information security and personal data protection processes. Within this framework, processes are carried out and continuously improved in line with the requirements of ISO/IEC 27001 Information Security Management System, Cybersecurity and Privacy Protection principles, and ISO/IEC 15504 (SPICE) Organizational Process Maturity standards.
10. Data Retention Period
Personal data are retained for the period necessary for providing the service and for the duration required by applicable laws and regulations.
SANAL further explains data retention periods and deletion procedures in its Personal Data Retention and Destruction Policy.
11. User Rights
Users have the following rights:
- To learn whether their personal data are processed
- To request information about processed personal data
- To request correction of inaccurate or incomplete data
- To request deletion of personal data
- To object to the processing of personal data
12. Contact
For any requests regarding personal data email: [email protected]
Last updated: 17.03.2026
